Question 1

What does T&R Couriers do?

Accepted Answer

We are a UK courier company that specialises in delivering parcels and packages that have previously been undelivered. We arrange onward delivery to a new address you provide, so the parcel finally reaches you.

Question 2

Why don't you know what's in my parcel?

Accepted Answer

The parcel is not collected from its current location until you have booked an onward delivery with us. Until that point, we have no physical access to it and no details beyond the original tracking reference.

Question 3

When do you find out the size and weight of my parcel?

Accepted Answer

Once you book a redelivery and provide an onward address, the parcel is collected and booked in. At that point we record its weight, dimensions and how long it has been undelivered.

Question 4

What will you tell me once my parcel has been collected?

Accepted Answer

As soon as the parcel is collected and booked in, we'll send you an update with its dimensions, weight, how long it has been sitting in transit at the depot, and a photo of the parcel itself so you can confirm it's yours before onward delivery.

Question 5

How do I book a redelivery?

Accepted Answer

Enter your tracking number on our Track Your Package page and follow the prompts to submit a new delivery address. Our team will then arrange collection and onward delivery.

Question 6

How long does redelivery take?

Accepted Answer

Timings depend on the parcel's current location, the onward delivery address, and our route schedule. Once your redelivery is booked we'll keep you updated as the parcel moves.

Question 7

Do I have to pay for redelivery?

Accepted Answer

No. There is no delivery charge to you as the recipient. Our service is paid for by the original supplier of the package, so booking your redelivery with us is completely free.

Question 8

Why does the supplier pay for redelivery?

Accepted Answer

We work with large consumer companies who send out high volumes of parcels. When a package goes undelivered, it's often cheaper for them to pay us to complete an onward delivery than to leave it circulating in the network, sitting in depots, being destroyed, or returned to them for processing. Paying for redelivery gets the parcel to the customer and avoids those costs.

Question 9

What if I don't know my tracking number?

Accepted Answer

Get in touch via our Contact page with as much information as you have — sender, expected delivery date, recipient name — and we'll do our best to locate your parcel.

Question 10

Do you deliver across the whole UK?

Accepted Answer

Yes. We arrange onward parcel delivery to addresses across the UK, with local and regional routes planned by our team.

Question 11

How will I be kept updated?

Accepted Answer

Updates are sent by email or WhatsApp using the contact details you provide when booking the redelivery. You can also check your tracking number on our Track Your Package page at any time.

Frequently asked questions

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